Privacy Policy

Last Updated: 19 February 2025

1. Introduction

Historic Homes Explorer Ltd ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Historic Homes Explorer Ltd
47 Bedford Square, Bloomsbury, London WC1B 3DP, United Kingdom
Email: privacy@historichomesexplorer.co.uk
Tel: +44 20 7946 8273
Companies House Registration: 08947362

3. Information We Collect

Personal Information:

  • Name, email address, phone number, postal address
  • Payment and billing information
  • Course enrolment and progress data
  • Communication preferences

Technical Information:

  • IP address, browser type, device information
  • Cookies and similar tracking technologies
  • Website usage data and analytics

4. How We Use Your Information

We process your personal data for the following purposes:

  • Providing access to courses, virtual tours, and educational materials
  • Processing payments and managing your account
  • Communicating about courses, updates, and customer service
  • Improving our website and services
  • Complying with legal obligations
  • Marketing communications (with your consent)

5. Legal Basis for Processing

We process your data based on:

  • Contract: To fulfil our contractual obligations when you enrol in courses
  • Consent: For marketing communications and optional services
  • Legitimate Interests: To improve our services and prevent fraud
  • Legal Obligation: To comply with tax, accounting, and regulatory requirements

6. Data Sharing and Disclosure

We may share your information with:

  • Payment processors for secure transaction handling
  • Email service providers for course communications
  • Analytics providers to improve our services
  • Professional advisors (lawyers, accountants) when necessary
  • Law enforcement or regulatory bodies when legally required

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

  • Course enrolment data: Duration of course plus 7 years (for certification records)
  • Financial records: 7 years (UK tax requirements)
  • Marketing data: Until you withdraw consent or 3 years of inactivity

8. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at privacy@historichomesexplorer.co.uk

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • SSL/TLS encryption for data transmission
  • Secure servers with regular security updates
  • Access controls and staff training
  • Regular security audits and assessments

10. International Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

11. Cookies

We use cookies to enhance your experience. For detailed information, please see our Cookie Policy.

12. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice. The "Last Updated" date at the top indicates when changes were last made.

14. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

15. Contact Us

For privacy-related questions or to exercise your rights:
Email: privacy@historichomesexplorer.co.uk
Post: Data Protection Officer, Historic Homes Explorer Ltd, 47 Bedford Square, London WC1B 3DP
Tel: +44 20 7946 8273